I find this organisation, Royal Mail, to be disorganised and they really need to get their act together as things are going from bad to worse on a daily basis from my observations.
Some staff are rude, queues are long, their letter rates and prices are confusing, particularly if you have a heavy packet or bulky item to send, things become complicated as you now have to face long queues at every post office, their post offices are usually lacking in stock levels such as envelopes, bubble wrap and essentials, therefore customers are buying elsewhere. Immediately, you can see that the Royal Mail and Post Offices Counter Limited are losing money in a big way. Just a few days ago, I was talking to a post office user who saw some customers walking off with envelopes and stationery that they had not paid for after picking them up while queueing, apparently these people who had been seen walking out with Post Office stock were queueing for a long time before they decided to walk out with the goods. This again, to me is a sure sign of mismanagement leading to major shrinkage, again accounting for more loss of money for the Royal Mail and Post Office counters Ltd. To make matters worse, most Post offices have now been shut down causing massive queues at post offices, that is the ones that are still currently open. Most of the UK post office counters have been shut down leaving residents to travel miles to find their nearest post office.
It appears to me that the the management in this organisation has lost their way and do not seem to know what they are doing. The whole organisation is falling apart.
A few years ago, they changed their name to Consignia and had to change it back, this was a disastrous and ill thought out business move, which affected their profits drastically. In turn they increased the price of stamps and services to make up for their terrible business decisions, which has had a detrimental knock-on effect for the business ever since.
Letters, magazine subscriptions and documents do not arrive at all, or they arrive opened and mishandled or several weeks late. Credit cards are lost in the post opening up the owners to the perils of fraud, yes, I have had my credit card statement stolen in the post and been a victim of £539 fraud due to the Royal Mail's bungling in the past. They sent me two books of first class stamps as a sign of guilt, this is extremely pathetic.
Additionally, I moved house and paid for a redirection service only to find that all my letters were still going to my old address. Additionally, I only received my letters for three months instead of the six months I had paid for. Again, to me, this is more evidence of a disorganised business.
Business owners who are reliant on this organisation for quick service are suffering under the weight of the major mismanagement currently going on within this organisation and its failure to reach an agreement over working conditions and pay with its faithful employees who generally work extremely hard in the warehouses. Incidentally, I have worked for the Royal Mail for several weeks, I was the only female there and it was a brief encounter as a number of staff walked out after a few days of doing the job leaving those of us that were left to struggle on and try to get out the Christmas packages to Europe and International destinations out on time with only a handful of staff. This was night work and I had classes at University in the morning.
This organisation is losing a lot of money to their competitors and is indeed a genuine chance for competitors and other alternatives to Royal Mail to really take a hold of the market share and deliver the quality service that is clearly lacking within the Royal Mail's current management structure. I have observed that a number of letters have been sent through alternative courier services as the Royal Mail cannot currently be trusted for a fast, efficient service.
For a well developed nation, the UK is currently running "third world" services in many ways. We do not expect this type of fiasco in "Great Britain"!
Below you will find some damaged and extremely late post (took over a month to arrive). I have a magazine subscription and when the magazine did not arrive at the expected date, I contacted the company, they advised me that they had sent the magazine, I have now received two copies of the same magazine as a result of the extremely poor service by the Royal Mail due to these ridiculous strikes, which have been labelled 'the worst postal strike for two years'.
When both of these letters arrived, they were soaking wet and the envelopes on the outside were torn to pieces. I have taken some pictures for illustration...
Royal Mail damaged mail
One post office, which has been open for more than 30 years on one road was closed recently, when asked why the post office has now become a one pound shop, the Manager told me that he had become tired of waiting for a replacement machine from the Royal Mail as the one in the post office had not been working for months, as a result of the lost business the owner of this post office in South London decided to turn the shop into a one pound shop enterprise. additionally, this Post Office was notone the ones that had been earmarked for closure.
Some possible solutions to this mess for the Royal Mail
Making use of technology that is clearly available, they need to invest in some self-service machines as a matter of urgency, this will help to cut down the horrific queues currently being experienced in the Post Offices.
Come to an urgently required agreement over pay and conditions. How can the Chief Executives in these organisations obtain huge salaries when their businesses are in a downward spiral and major decline due to mismanagement? This greed has got to stop.
Some staff members need to be trained in the art of customer service. They have some really polite members of staff, but there are many rude ones at the same time. They appear to forget that without customers, there is no business. At the moment customer service is clearly lacking and there are many angry customers who have no choice but to continue to queue up in these horrid conditions.
If we can put an end to six figure salaries for the people who do the least work, we can get the United Kingdom back on track. Greed and mismanagement is ruining this place!
Royal Mail, please get your act together, your customers are fed up! All I hear in the queues are grumbling customers who are extremely sick and tired of this poor service.
Related External Links
Postal strike: Postmen demand pay increase
Royal Mail boss to break cover after 'going missing' for 31 days during postal strike
Anger over mail chief's 'Immoral' salary
LRB - Roy Mayall - Diary
Criticism of Royal Mail chief executives pension
Government must tackle Royal Mail strikes
Some staff are rude, queues are long, their letter rates and prices are confusing, particularly if you have a heavy packet or bulky item to send, things become complicated as you now have to face long queues at every post office, their post offices are usually lacking in stock levels such as envelopes, bubble wrap and essentials, therefore customers are buying elsewhere. Immediately, you can see that the Royal Mail and Post Offices Counter Limited are losing money in a big way. Just a few days ago, I was talking to a post office user who saw some customers walking off with envelopes and stationery that they had not paid for after picking them up while queueing, apparently these people who had been seen walking out with Post Office stock were queueing for a long time before they decided to walk out with the goods. This again, to me is a sure sign of mismanagement leading to major shrinkage, again accounting for more loss of money for the Royal Mail and Post Office counters Ltd. To make matters worse, most Post offices have now been shut down causing massive queues at post offices, that is the ones that are still currently open. Most of the UK post office counters have been shut down leaving residents to travel miles to find their nearest post office.
It appears to me that the the management in this organisation has lost their way and do not seem to know what they are doing. The whole organisation is falling apart.
A few years ago, they changed their name to Consignia and had to change it back, this was a disastrous and ill thought out business move, which affected their profits drastically. In turn they increased the price of stamps and services to make up for their terrible business decisions, which has had a detrimental knock-on effect for the business ever since.
Letters, magazine subscriptions and documents do not arrive at all, or they arrive opened and mishandled or several weeks late. Credit cards are lost in the post opening up the owners to the perils of fraud, yes, I have had my credit card statement stolen in the post and been a victim of £539 fraud due to the Royal Mail's bungling in the past. They sent me two books of first class stamps as a sign of guilt, this is extremely pathetic.
Additionally, I moved house and paid for a redirection service only to find that all my letters were still going to my old address. Additionally, I only received my letters for three months instead of the six months I had paid for. Again, to me, this is more evidence of a disorganised business.
Business owners who are reliant on this organisation for quick service are suffering under the weight of the major mismanagement currently going on within this organisation and its failure to reach an agreement over working conditions and pay with its faithful employees who generally work extremely hard in the warehouses. Incidentally, I have worked for the Royal Mail for several weeks, I was the only female there and it was a brief encounter as a number of staff walked out after a few days of doing the job leaving those of us that were left to struggle on and try to get out the Christmas packages to Europe and International destinations out on time with only a handful of staff. This was night work and I had classes at University in the morning.
This organisation is losing a lot of money to their competitors and is indeed a genuine chance for competitors and other alternatives to Royal Mail to really take a hold of the market share and deliver the quality service that is clearly lacking within the Royal Mail's current management structure. I have observed that a number of letters have been sent through alternative courier services as the Royal Mail cannot currently be trusted for a fast, efficient service.
For a well developed nation, the UK is currently running "third world" services in many ways. We do not expect this type of fiasco in "Great Britain"!
Below you will find some damaged and extremely late post (took over a month to arrive). I have a magazine subscription and when the magazine did not arrive at the expected date, I contacted the company, they advised me that they had sent the magazine, I have now received two copies of the same magazine as a result of the extremely poor service by the Royal Mail due to these ridiculous strikes, which have been labelled 'the worst postal strike for two years'.
When both of these letters arrived, they were soaking wet and the envelopes on the outside were torn to pieces. I have taken some pictures for illustration...
Royal Mail damaged mailOne post office, which has been open for more than 30 years on one road was closed recently, when asked why the post office has now become a one pound shop, the Manager told me that he had become tired of waiting for a replacement machine from the Royal Mail as the one in the post office had not been working for months, as a result of the lost business the owner of this post office in South London decided to turn the shop into a one pound shop enterprise. additionally, this Post Office was notone the ones that had been earmarked for closure.
Some possible solutions to this mess for the Royal Mail
Making use of technology that is clearly available, they need to invest in some self-service machines as a matter of urgency, this will help to cut down the horrific queues currently being experienced in the Post Offices.
Come to an urgently required agreement over pay and conditions. How can the Chief Executives in these organisations obtain huge salaries when their businesses are in a downward spiral and major decline due to mismanagement? This greed has got to stop.
Some staff members need to be trained in the art of customer service. They have some really polite members of staff, but there are many rude ones at the same time. They appear to forget that without customers, there is no business. At the moment customer service is clearly lacking and there are many angry customers who have no choice but to continue to queue up in these horrid conditions.
If we can put an end to six figure salaries for the people who do the least work, we can get the United Kingdom back on track. Greed and mismanagement is ruining this place!
Royal Mail, please get your act together, your customers are fed up! All I hear in the queues are grumbling customers who are extremely sick and tired of this poor service.
Related External Links
Postal strike: Postmen demand pay increase
Royal Mail boss to break cover after 'going missing' for 31 days during postal strike
Anger over mail chief's 'Immoral' salary
LRB - Roy Mayall - Diary
Criticism of Royal Mail chief executives pension
Government must tackle Royal Mail strikes
